Cancellation & Return Policy

Consumers have a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

Right of withdrawal

  • You have the right to cancel this contract within 30 days without giving any reason.The withdrawal period is 30 days from the day onwhich you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

  • To exercise your right of withdrawal, you must inform us (Signature Business Solutions, Pickertstr. 45, 24143 Kiel, Germany, Tel.:+49-431-16073476, e-mail: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mailsent by post). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

  • To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocations

  • If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

  • You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

  • You shall bear the direct costs of returning the goods.

    You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goodsthat is not necessary for testing the quality, characteristics and functioning of the goods.

General notes

  • (1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

  • (2) Please do not return the goods to us freight collect.

  • (3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Withdrawal from

  • If you wish to cancel the contract, please complete and return this form.


    Signature Business Solutions
    H. Aksit
    Pickertstr. 45
    24143 Kiel / Germany

  • You can find the withdrawal form if you click here --> Withdrawal form